|Website Profile: TigerDirect|
Why Shop With Us?
When you shop with TigerDirect.com, you'll choose from brand name computers—the industry's top names—at prices simply not possible anywhere else. But that's just the beginning. We also carry a vast inventory of components: motherboards, processors, hard drives, optical drives, cases and more. You'll find emerging technologies as well, because at the end of the day, we love what we sell.
Here are just a few of the reasons why you should shop with us:
· We treat every customer with respect. We consider every transaction of critical importance.
· We offer the industry's highest-quality products at the lowest-possible prices.
· We back every product with a rock-solid satisfaction guarantee.
· We offer the most complete product information and photo galleries available.
· We ship most orders placed before 7pm ET anywhere the same day.
· We carry the world's largest selection of computer components, making us the reseller of choice for the "Build-It-Yourselfer."
· We offer our own brand of premium computer systems, under the Systemax brand. With over 50 years in business, Systemax is one of the industry's TOP TEN PC manufacturers.
· We provide our customers with information---on the phone, in our catalog, or on our web site—to make informed choices. Each of our telephone representatives is continually trained by the manufacturers of the products we sell. They can answer your questions instantly.
· We have established BUYING POWER, which means we can buy products at prices far below our competition---and pass the savings along to you.
· We offer our customers frequent updates on new products arriving hourly at our warehouse.
· We contact opt-in e-mail customers with the opportunity to purchase great deals on limited-quantity products.
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· We offer corporate and government customers instant bids, competitive prices and quick delivery.
· We produce a timely, information-packed color catalog mailed to your home or office that many consider to be the "ultimate" shopping guide.
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Website Security Guarantee
All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but TigerDirect.com, Inc. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at TigerDirect.com, we will cover your liability up to $50.
In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the TigerDirect.com website, here's how you can redeem your claim:
Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).
If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at TigerDirect.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:
# Your name
# Daytime phone number
# Billing address
# A copy of the credit card statement in question (please circle fraud charges)
# Proof of your credit card company's fraud determination and liability fee
# A description of the incident
Send an e-mail by clicking here or mail your letter to:
7795 W Flagler St. Suite 35
Miami, FL. 33144
About The Company
TigerDirect.com was established to serve the needs of computer users, and today we are one of the industry's top computer and computer-product retailers. Our web site has been ranked among the New York Times' "Top 25 Online Retailers" in 2002. And our catalog has become a textbook for computer users. But our success has been built on a simple principle: take care of every customer like they were a member of our family. From the beginning, our top priority was to provide unmatched customer care and to help our customers understand how technology could help them. We've always invited intelligent, courteous men and women to staff our call center; to answer your questions, make recommendations and deliver solutions. We stock our web site with the latest products, the best deals---and plenty of information to help you decide for yourself. We are proud of each and every member of our staff, because they make the difference.
Just because we offer the industry's lowest prices doesn't mean we skimp on service. In fact, it is because we take care of our customers—and you continue to support us with your business—that we're able to use our buying power to get you the best deals.
So when you call us or log onto our web site, you're doing business with a company that is enthusiastic about computers, and about matching our customers with the items that they need. And we intend to continue serving you. Every day.
There are a lot of reasons to come to TigerDirect.com for your PC-product needs. We've got the largest selection-over 50,000 items in stock and ready to ship from our state-of-the-art warehouse facility.
We've also created one the industry's most popular brands of personal computers, built with premium components and backed by our award-winning technical support staff. That means keeping up with the winds of change that swirl through the business world today. It means having the resources to invest in our customers as a Fortune 1000 company (we are a subsidiary of Systemax Inc.), we have those resources. And we have the vision. While our competitors were selling high-priced machines with their vision of what the business world needed, we gave our customers alternatives-by offering "Build-To-Order" and fully customized systems. While our competitors cut corners by skimping on the details, we used only premium-quality components. In fact, that's the cornerstone of our concept.
Our people are, and have always been our greatest asset. If I had to make the choice between the absolute best in technology and mediocre people or great people and mediocre technology, I'd choose great people every time. Hands down. Fortunately, I don't have to make that choice. We've combined great people with great technology and that means a satisfying and pleasant experience for you. It starts with a professional, courteous, patient and knowledgeable person on the phone. We can help you whether you're buying your first PC, adding memory, adding a peripheral or purchasing hundreds of PCs for a large corporation. Our people are ready to help you, they are the best in the industry-and I'm proud of each and every one of them. In fact, until they are certified and trained by our customer service and sales leaders, they won't even have the opportunity to take your call.
There are a lot of reasons to make TigerDirect.com your source for computer-related products-the industry's best selection of in-stock products, outstanding PCs built with premium components, exceptional leasing options, the best technical support and customer service in the business and the best prices on everything we sell. But the one you'll like the most is the service you receive.
HOW TO REACH US:
Customer Service Fax:
TigerDirect.com is a subsidiary of Systemax Inc. - a $1.5 billion public corporation listed on the New York Stock Exchange. We have the resources to get you what you need, when you need it - along with the culture of customer care that will make it an enjoyable, hassle-free experience. We guarantee it.
Business customers have very specific requirements for doing business. The demands of business must be handled by a group of professionals who know the ropes-who have been there, and who can meet deadlines that, well, seem impossible. TigerDirect.com's Business-To-Business sales team has 14 years of hands-on experience serving the needs of business customers. Our Business Group has grown because of our service and pricing industry. We understand that business customers are concerned with price during these times when you must maximize your investment, but we also realize that service is the most important component of the relationship. For business customers, TigerDirect.com is ready to serve. I invite you to contact our team (of dedicated account managers) when your business needs attention to detail and the right products at the lowest prices in the industry.
Business customers have unique needs. It takes a well-trained, well-connected group to serve those needs with efficiency and professionalism. TigerDirect.com's Business-To-Business group has been carefully selected and trained to work with businesses of all sizes and shapes. They can handle special billing, pricing, shipping, a number of other corporate issues and they offer a Net 30 day open account. The average tenure of our AM's is more than 4 years of service. You can not put a price tag on knowledge, and our agents have put through hundreds or hours of product training, so that you can relay on our expertise. I invite you to contact one of our Account Managers and see for yourself that quality service and pricing is what we are all about.
We Know Our Products!
We're proud to have the most knowledgeable telephone sales staff in the industry. Training is the key. The bottom line is that when you call, you'll talk to people who can help you get through what can sometimes be a maze of technology. They make it seem easy. "Knowing what you sell is just the beginning. Sure, we can answer any question you may have about any item in our catalog but our goal is to make every customer feel at home. To be helpful and courteous. I've been working at TigerDirect.com for six years and I love it. I've met some great people. I have customers who call just me to say hello." Charles Valle, Sr. Sales Agent.
Knowledgeable Sales Professionals
There's a lot to know about today's technology-and how to get the most from it for your productivity and enjoyment. At TigerDirect.com we select the best and the brightest to answer your calls. Then we put them through rigorous training sessions. When you call and have a question, we have a helpful answer.
Whether you want to know how to network your small office, which printer is best for your needs-or how the Internet works. We know, and we're happy to take the time to help.
Ultra-Quality Computer Systems
ISO 9001 Certified Facility are built in our state-of-the-art manufacturing facility. Before we ship your system, we put it through a multilevel testing process, so when it arrives at your door, it's ready to plug in and run. Systemax Systems are guaranteed to work, right out of the box.
Our Web Site Makes Shopping Convenient
Our Web team sees to it that TigerDirect.com's inventory of 50,000 in-stock products are on-line and available with just a couple of clicks. Most team members have come up through the ranks at TigerDirect.com, gaining invaluable experience and unique insight into our customers and how they want to be treated-whether on the phone, or on the Internet. TigerDirect.com has the "most knowledgeable site on the Web!"